Total number of calls answered
3,364
703 (2,661)
Number of calls answered within two minutes
1,145
91 (1,054)
Total Number of calls abandoned
1,111
45 (1,066)
Items issued via prescription
13,596
-65 (13,661)
Referrals made
229
21 (208)
Med3s Issued
122
-3 (125)
Administrative communications issued (Letters/Email)
838
100 (838)
Text Messages Sent and Received
1,122
106 (1,016)
Total digital requests submitted to practice
1,052
191 (861)
Appointments – Total
2,186
198 (1,988)
Appointments – Seen
2,010
(92%)
(92%)
201 (1,809)
Appointments – DNA
176
(8%)
(8%)