Total number of calls the the surgery
4,099
-152 (4,251)
Number of calls answered within two minutes
1,584
-385 (1,969)
Total Number of calls abandoned
491
166 (657)
Items issued via prescription
13,184
-1,470 (14,654)
Referrals made
189
-71 (260)
Med3s Issued
118
10 (108)
Administrative communications issued (Letters/Email)
1,150
200 (950)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
727
24 (703)
Appointments – Total
2,510
236 (2,746)
Appointments – Seen
2,296
(91.474%)
(91.474%)
-276 (2,572)
Appointments – DNA
214
(8.526%)
(8.526%)