Dulais Road, Seven Sisters, Neath Port Talbot, SA10 9EY

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Telephone: 01639 701 660 ( Out of Hours: 111 )

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Coronavirus (COVID19) Information

How to access a COVID-19 Test or COVID-19 Test Results

If your are symptomatic with high temperature, new onset continuous cough or loss of taste or smell, access the test:

By telephoning 01639 862 757 or 119 or alternatively access the Covid-19 test online. You can also use 01639 862 757 to get your test results if you have not received them already. 

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Oxford-AstraZeneca vaccine

Fact check in response to news reports – Oxford-AstraZeneca vaccine

Q: Why is the Oxford-AstraZeneca vaccine still being given to people aged over 65 in our area when some European countries are not recommending it for that age group and South Africa has halted its roll out?

A: The UK stands by its decision to recommend this effective vaccine for all age groups. This was also the recommendation of the European Medicines Agency.

Clinical trials proved that the Oxford-AstraZeneca vaccine produces an immune response, that is it encourages the body to make antibodies against Covid-19, in people aged 65 and over, and that it is  safe in all age groups. Should the vaccinated person come into contact with the infection, these antibodies help fight it off.

This shows the vaccine is working as it should.

Some European countries focused on the fact that too few people over 65 in the trial contracted Covid-19 so the vaccine’s exact effectiveness could not be measured.

They said it was this insufficient data which was behind their decision. The UK does not agree with that decision.

A small study has suggested this vaccine offers minimal protection against mild disease from the South African variant.

However, this study is small and it is still early days in the roll out of the vaccination, so further research is needed.

The vaccine appears to be highly effective against the dominant strains currently circulating in Wales.

What we can say is that there is evidence that it does prevent severe illness and hospitalisations and that is an important level of protection.

Health Minister Vaughan Gething said today  (08/02/21) that a booster vaccination may be needed in future, but that is not known yet.

The Oxford-AstraZeneca vaccine is currently being used by our GP surgeries in people aged over 80 and in some who are over 65 and clinically extremely vulnerable.

To date, 70,000  people have received their first vaccine dose in Swansea and Neath Port Talbot and we want to keep up that momentum.

Please, if you are offered a vaccination, make every effort to attend your appointment.

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Unpaid carers. Am I eligible?

To get the vaccination as an unpaid carer in Wales you must meet the national guidance from the Joint Committee on Vaccination and Immunisation (JCVI) and all three factors under Welsh Government guidance.

We strongly recommend that you check whether you are eligible before filling in the online form. Also see Unpaid carers, Am I eligible?


There are only two ways for unpaid carers to get the vaccination:

  1. Automatically because you are already on your GP practice's carers' register. If you are NOT already on the GP carers' register DO NOT contact your GP practice or the health board now. Go to point two.
  2. By filling in an online form below and being accepted. You should complete this form if you (the carer) is registered with a GP practice within the Swansea Bay University Health Board area (irrespective of where the person you care for lives).  If you are not registered with a GP practice please contact your local health board.

Complete an Unpaid Carers application form.

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General Information

Symptom Checker

If you think you may have Coronavirus you can use the NHS 111 Sympton Checker.

About Coronavirus (COVID-19)

View the NHS Patient Information Leaflet, clicking the link below.

View our Coronavirus (COVID-19) NHS Patient Information Leaflet

Advice for Parents

When your child is ill or injured it is very difficult to decide if or when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. COVID-19 Advice for Parents.

Guidance for Employees

Gov.uk guidance on staying at home, sick pay, proof of sickness and other information.

Isolation Note for your Employer

If you have been told to stay at home because of coronavirus obtain a COVID-19 Isolation note for your employer.

NPT Safe and Well

Neath Port Talbot Council have launched their free Safe and Well service to help local residents who have been told to self-isolate but don’t have any family, friends or neighbours to call on for help. Volunteers also needed!

Other Useful Links

Handwashing Technique Advice (NHS)

Guidance on Social Distancing

Guidance for Households with possible Coronavirus Infection

Neath Port Talbot Council COVID-19 latest information

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Pregnancy and Coronavirus

Swansea Bay UHB has launched a maternity helpline during the current Covid-19 pandemic

Women may contact the service direct to arrange a virtual booking appointment, and raise any query related to their care.

The contact number for the helpline is 01639 862216

The email address is sbu.maternityhelpline@remove-this.wales.nhs.uk

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Mental Health and Coronavirus

FACE COVID Practical steps

How to respond effectively to the Corona crisis, ‘FACE COVID’ is a set of practical steps for responding effectively to the Corona crisis, using the principles of acceptance and commitment therapy (ACT).

Managing Stress and worry during Covid-19

Right now we are all going through an incredibly stressful and unique situation that we have never faced before. Things may feel uncertain, unpredictable and like we have little control over them. It is understandable that this outbreak brings with it a roller coaster of mixed emotions, as well as many new challenges and concerns. The CBT Resource recently published the Managing Stress booklet.

Looking after your mental health

Infectious disease outbreaks, like the current Coronavirus, can affect our mental health. Listed below is a selection of helplines that can offer support and advice. Please check the websites regularly as support offered my be subject to change.


Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

NPT: 01639 643510

Website: www.mind.org.uk

C.A.L.L. Helpline

Offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service

Phone: 0800 132 737 available 24 hours a day, 7 days a week, 365 days of the year.


Confidential support for people experiencing feelings of distress or despair.

Phone: 116 123 (free 24-hour helpline)

Website: www.samaritans.org.uk

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)

Website: www.anxietyuk.org.uk

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge

Website: www.nopanic.org.uk

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge

Online skype support groups

Website: www.ocdaction.org.uk


Emotional support, information and guidance for people affected by mental illness, their families and carers. 

SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

Peer support forum: www.sane.org.uk/supportforum

Website: www.sane.org.uk/support

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

Website: www.rethink.org


Young suicide prevention society.

Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)

Website: www.papyrus-uk.org


Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Website: www.youngminds.org.uk


Cruse Bereavement Care

Phone: 0808 808 1677​

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

Website: www.cruse.org.uk

Men Support


CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Phone: 0800 58 58 58 (daily, 5pm to midnight)

Website: www.thecalmzone.net

Eating Disorders


Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

Website: www.b-eat.co.uk

Addictions - Drugs, alcohol, gambling

Alcoholics Anonymous

Phone: 0800 917 7650 (24-hour helpline)

Website: www.alcoholics-anonymous.org.uk

National Gambling Helpline

Phone: 0808 8020 133 (daily, 8am to midnight)

Website: www.begambleaware.org

Narcotics Anonymous

Phone: 0300 999 1212 (daily, 10am to midnight)

Website: www.ukna.org

Abuse - Child, sexual, domestic violenve


Children's charity dedicated to ending child abuse and child cruelty.

Phone: 0800 1111 for Childline for children (24-hour helpline)

0808 800 5000 for adults concerned about a child (24-hour helpline)

Website: www.nspcc.org.uk


Advice on dealing with domestic violence.

Phone: 0808 2000 247 (24-hour helpline)

Website: www.refuge.org.uk

Crime Victims

Rape Crisis

To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm)

Website: www.rapecrisis.org.uk

Victim Support

Phone: 0808 168 9111 (24-hour helpline)

Website: www.victimsupport.org

Learning Disabilities


Charity working with people with a learning disability, their families and carers.

Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)

Website: www.mencap.org.uk


Family Lives

Advice on all aspects of parenting, including dealing with bullying.

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)

Website: www.familylives.org.uk

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Covid Testing and vaccinations