Dulais Road, Seven Sisters, Neath Port Talbot, SA10 9EY

Online: Contact Us Online
Telephone: 01639 701 660 ( Out of Hours: 111 )

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Coronavirus (COVID19) Information

COVID-19 Boosters

Please read the following information carefully before contacting the surgery regarding the COVID Booster Programme.

We know many of you are anxious to have your Covid booster vaccine or to get it for a loved one in light of news on the Omicron variant.

Please wait to be sent an appointment either by letter or text message by the Swansea Bay Health Board when it is your turn or the turn of your loved one. This also applies to other age groups eligible for their second dose.

There is no need to contact the health board or your GP to make or chase up an appointment. Eligibility for the booster to everyone 18 and over and the reduced interval between the second and the booster dose means that the schedule of jabs may be different to what you were expecting. 

Please note that to relieve the overburdened mass vaccination centres, administration staff from the contact centres have been reallocated. This may mean that you have to wait longer when contacting 01792 200492 or 01639 862323, or may mean access is temporarily suspended. 

The health board are unable to offer online booking or drop-in sessions at this time.

You can however join the Covid vaccine reserve list. Although there is no guarantee you will be seen quicker. People on the list are contacted if the centres have availability. Vaccine Reserve List.

If you already have a Covid vaccination appointment, please make every effort to attend on the date and at the time given. That way we know how many people to expect.

Our vaccination team continues to work extremely hard to roll out the booster programme as well as first and second doses to everyone who is eligible as quickly and safely as possible.

If you cannot make your appointment, please contact our booking team on 01792 200492 or 01639 862323 or email sbu.covidbookingteam@remove-this.wales.nhs.uk

Thank you for your continued support and patience.

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How to access a COVID-19 Test or COVID-19 Test Results

If your are symptomatic with high temperature, new onset continuous cough or loss of taste or smell, access the test:

By telephoning 01639 862 757 or 119 or alternatively access the Covid-19 test online. You can also use 01639 862 757 to get your test results if you have not received them already. 

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Frequently Asked Questions

This page was last updated 22nd December 2021

In the text below Q means Question and A means Answer

Q. I was offered a flu jab with my COVID immunisation or booster, do I need to tell the surgery? 
A. Yes. We are currently working with the health board to ensure all flu vaccinations that are given 'opportunistically' are recorded properly on your medical record. 

Q. Someone I know who has already had their jab or booster and they are younger than I am, have I been missed?
A. No. The surgery does not have input as to who gets an appointment at what time. We also will not be able to prioritise any vaccinations. 

Q. I am currently housebound, will I miss the chance to have my booster?
A. The practice is currently working with the healthboard to assist in providing home visits for the booster jab, and teams are working through the backlog. 

Q. I am due to go away and there is a problem with my application for a COVID Passport, how can you help?
A. Please contact the surgery so our admin team can cross check your details. We can rectify simple errors, but please be aware that any changes can take up to 48 hours to process. 

Q. How do I interpret my Lateral Flow Test result? 
A. You must wait 30 minutes for the result. If a single line appears next to "C", your result is negative.  If two lines appear next to "C" and "T" your result is positive and you and your household must isolate. Report all test results (whether positive or negative) via the website here

Q. I have taken a lateral flow test and it is negative. Do I need to go for a PCR test?
A. Only if you have symptoms. These include a new continuous cough, a temperature and a loss of taste or smell. 

Q. What are the isolation guidelines currently?

I have tested positiveYour self-isolation period includes the day your symptoms started (or the day you had the test, if you do not have symptoms) and the next 10 full days.
Someone I live with has tested positiveYour self-isolation period includes the day their symptoms started (or the day they had the test, if they do not have symptoms) and the next 10 full days.
I am awaiting the result of a PCR testYou must isolate until your result comes back. If it is negative and you have no new symptoms, you do not need to isolate.

Q. What is the Omicron variant? 
A. Omicron was first identified in South Africa and has quickly spread around the world.

The Omicron variant contains a large number of spike protein mutations as well as mutations in other parts of the viral genome. Urgent work is ongoing internationally to fully understand how these mutations may change the behaviour of the virus with regards to vaccines, treatments and transmissibility.

The Omicron variant poses a significant risk. We must continue to do everything we can to keep Wales safe. Please get your booster, wear a mask, take a lateral flow test before meeting others and if you have any symptoms, get a PCR test. (Source: Omicron Variant)

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Unpaid carers. Am I eligible?

To get the vaccination as an unpaid carer in Wales you must meet the national guidance from the Joint Committee on Vaccination and Immunisation (JCVI) and all three factors under Welsh Government guidance.

We strongly recommend that you check whether you are eligible before filling in the online form. Also see Unpaid carers, Am I eligible?


There are only two ways for unpaid carers to get the vaccination:

  1. Automatically because you are already on your GP practice's carers' register. If you are NOT already on the GP carers' register DO NOT contact your GP practice or the health board now. Go to point two.
  2. By filling in an online form below and being accepted. You should complete this form if you (the carer) is registered with a GP practice within the Swansea Bay University Health Board area (irrespective of where the person you care for lives).  If you are not registered with a GP practice please contact your local health board.

Complete an Unpaid Carers application form.

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General Information

Symptom Checker

If you think you may have Coronavirus you can use the NHS 111 Sympton Checker.

About Coronavirus (COVID-19)

View the NHS Patient Information Leaflet, clicking the link below.

View our Coronavirus (COVID-19) NHS Patient Information Leaflet

Advice for Parents

When your child is ill or injured it is very difficult to decide if or when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. COVID-19 Advice for Parents.

Guidance for Employees

Gov.uk guidance on staying at home, sick pay, proof of sickness and other information.

Isolation Note for your Employer

If you have been told to stay at home because of coronavirus obtain a COVID-19 Isolation note for your employer.

NPT Safe and Well

Neath Port Talbot Council have launched their free Safe and Well service to help local residents who have been told to self-isolate but don’t have any family, friends or neighbours to call on for help. Volunteers also needed!

Other Useful Links

Handwashing Technique Advice (NHS)

Guidance on Social Distancing

Guidance for Households with possible Coronavirus Infection

Neath Port Talbot Council COVID-19 latest information

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Pregnancy and Coronavirus

Swansea Bay UHB has launched a maternity helpline during the current Covid-19 pandemic

Women may contact the service direct to arrange a virtual booking appointment, and raise any query related to their care.

The contact number for the helpline is 01639 862216

The email address is sbu.maternityhelpline@remove-this.wales.nhs.uk

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Mental Health and Coronavirus

FACE COVID Practical steps

How to respond effectively to the Corona crisis, ‘FACE COVID’ is a set of practical steps for responding effectively to the Corona crisis, using the principles of acceptance and commitment therapy (ACT).

Managing Stress and worry during Covid-19

Right now we are all going through an incredibly stressful and unique situation that we have never faced before. Things may feel uncertain, unpredictable and like we have little control over them. It is understandable that this outbreak brings with it a roller coaster of mixed emotions, as well as many new challenges and concerns. The CBT Resource recently published the Managing Stress booklet.

Looking after your mental health

Infectious disease outbreaks, like the current Coronavirus, can affect our mental health. Listed below is a selection of helplines that can offer support and advice. Please check the websites regularly as support offered my be subject to change.


Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

NPT: 01639 643510

Website: www.mind.org.uk

C.A.L.L. Helpline

Offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service

Phone: 0800 132 737 available 24 hours a day, 7 days a week, 365 days of the year.


Confidential support for people experiencing feelings of distress or despair.

Phone: 116 123 (free 24-hour helpline)

Website: www.samaritans.org.uk

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)

Website: www.anxietyuk.org.uk

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge

Website: www.nopanic.org.uk

OCD Action

Support for people with OCD. Includes information on treatment and online resources.

Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge

Online skype support groups

Website: www.ocdaction.org.uk


Emotional support, information and guidance for people affected by mental illness, their families and carers. 

SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

Peer support forum: www.sane.org.uk/supportforum

Website: www.sane.org.uk/support

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

Website: www.rethink.org


Young suicide prevention society.

Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)

Website: www.papyrus-uk.org


Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Website: www.youngminds.org.uk


Cruse Bereavement Care

Phone: 0808 808 1677​

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

Website: www.cruse.org.uk

Men Support


CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Phone: 0800 58 58 58 (daily, 5pm to midnight)

Website: www.thecalmzone.net

Eating Disorders


Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

Website: www.b-eat.co.uk

Addictions - Drugs, alcohol, gambling

Alcoholics Anonymous

Phone: 0800 917 7650 (24-hour helpline)

Website: www.alcoholics-anonymous.org.uk

National Gambling Helpline

Phone: 0808 8020 133 (daily, 8am to midnight)

Website: www.begambleaware.org

Narcotics Anonymous

Phone: 0300 999 1212 (daily, 10am to midnight)

Website: www.ukna.org

Abuse - Child, sexual, domestic violenve


Children's charity dedicated to ending child abuse and child cruelty.

Phone: 0800 1111 for Childline for children (24-hour helpline)

0808 800 5000 for adults concerned about a child (24-hour helpline)

Website: www.nspcc.org.uk


Advice on dealing with domestic violence.

Phone: 0808 2000 247 (24-hour helpline)

Website: www.refuge.org.uk

Crime Victims

Rape Crisis

To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm)

Website: www.rapecrisis.org.uk

Victim Support

Phone: 0808 168 9111 (24-hour helpline)

Website: www.victimsupport.org

Learning Disabilities


Charity working with people with a learning disability, their families and carers.

Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)

Website: www.mencap.org.uk


Family Lives

Advice on all aspects of parenting, including dealing with bullying.

Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)

Website: www.familylives.org.uk

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Covid Testing and vaccinations