Total number of calls the the surgery
4,715
6 (4,066)
Number of calls answered within two minutes
2,762
885 (1,841)
Total Number of calls abandoned
1,536
-386 (864)
Items issues via prescription
14,309
+760 (13,549)
Referrals made
221
-17 (238)
Med3s Issued
122
+19 (103)
Administrative communications issued (Letters/Email)
1,392
+235 (1,157)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
667
-36 (631)
Appointments – Total
2,589
-325 (2,914)
Appointments – Seen
2,472
(95.481%)
(95.481%)
-199 (2,671)
Appointments – DNA
117
(4.519%)
(4.519%)