Total number of calls the the surgery
3,503
410 (3,093)
Number of calls answered within two minutes
1,597
131 (1,728)
Total Number of calls abandoned
411
-277 (688)
Items issued via prescription
13,946
-296 (14,242)
Referrals made
343
– 23 (320)
Med3s Issued
127
+7 (120)
Administrative communications issued (Letters/Email)
1,259
-14 (1,273)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
738
-49 (787)
Appointments – Total
3,062
+233 (2,829)
Appointments – Seen
2,913
(95.134%)
(95.134%)
274 (2,639)
Appointments – DNA
149
(4.866%)
(4.866%)