Total number of calls the the surgery
3,280
10 (3,270)
Number of calls answered within two minutes
3,255
21 (3,234)
Total Number of calls abandoned
2,234
963 (1,271)
Items issues via prescription
15,057
1,179 (13,878)
Referrals made
249
21 (228)
Med3s Issued
118
9 (109)
Administrative communications issued (Letters/Email)
1,382
-56 (1,438)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
573
100 (473)
Appointments – Total
3,000
117 (2,883)
Appointments – Seen
2,815
78 (2,737)
Appointments – DNA
185