If you have a complaint, or concern, about any member of the Practice Team, please let us know. We operate a Practice complaints procedure, as part of a NHS system for dealing with complaints.
A complaints leaflet is available at the Practice.
Please contact our Practice Manager who will explain the procedure, and will ensure that your concerns are dealt with promptly.
Dulais Valley Primary Care Centre is committed to giving the best possible service and welcomes feedback from patients and visitors.
All feedback is taken seriously and used to improve services for patients. The care of patients raising concerns will not be affected in any way and will continue to be our highest priority.
Please let us have your comments both positive and negative by completing our comments & suggestions form.
Your comments will help us to maintain our high standard of service.
Swansea Bay University Local Health Board is a Party to the Practice’s NHS contract, and details of Primary Medical Services may be obtained from their office at:
Swansea Bay University Health Board
Neath Port Talbot Hospital