Total number of calls the the surgery
4,364
265 (4,099)
Number of calls answered within two minutes
1,309
-275 (1,584)
Total Number of calls abandoned
970
479 (491)
Items issued via prescription
13,932
748 (13,184)
Referrals made
245
56 (189)
Med3s Issued
142
24 (118)
Administrative communications issued (Letters/Email)
1,183
33 (1,150)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
804
77 (727)
Appointments – Total
2,607
97 (2,510)
Appointments – Seen
2,383
(91.408%)
(91.408%)
87 (2,296 )
Appointments – DNA
224
(8.592%)
(8.592%)