Total number of calls the the surgery
4,221
-143 (4,364)
Number of calls answered within two minutes
1,631
322 (1,309)
Total Number of calls abandoned
1,276
306 (970)
Items issued via prescription
14,238
306 (13,932)
Referrals made
229
-16 (245)
Med3s Issued
122
-20 (142)
Administrative communications issued (Letters/Email)
922
-261 (1,183)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
836
32 (804)
Appointments – Total
2,982
375 (2,607)
Appointments – Seen
2,730
(91.549%)
(91.549%)
347 (2,383)
Appointments – DNA
252
(8.451%)
(8.451%)