Total number of calls answered
3,337
-153 (3,490)
Number of calls answered within two minutes
3,300
-127 (3,427)
Total Number of calls abandoned
1,112
-299 (1,411)
Items issued via prescription
13,675
-135 (13,810)
Referrals made
195
-28 (223)
Med3s Issued
119
-8 (127)
Administrative communications issued (Letters/Email)
974
44 (930)
Text Messages Sent and Received
993
274 (719)
Total digital requests submitted to practice
982
42 (940)
Appointments – Total
2,276
187 (2,089)
Appointments – Seen
2,093
(92%)
(92%)
225 (1,868)
Appointments – DNA
183
(8%)
(8%)