Total number of calls the the surgery
3,566
236 (3,330)
Number of calls answered within two minutes
3,516
219 (3,297)
Total Number of calls abandoned
1,181
165 (1,016)
Items issued via prescription
13,923
893 (13,030)
Referrals made
252
-3 (255)
Med3s Issued
134
13 (121)
Administrative communications issued (Letters/Email)
1,009
17 (992)
Text Messages Sent and Received
3,458
2,940 (518)
Total digital requests submitted to practice
1,066
98 (968)
Appointments – Total
2,491
296 (2,195)
Appointments – Seen
2,324
(93%)
(93%)
307 (2,017)
Appointments – DNA
167
(7%)
(7%)