Total number of calls answered
2,280
-1,057 (3,337)
Number of calls answered within two minutes
602
-2,698 (3,300)
Total Number of calls abandoned
484
-628 (1,112)
Items issued via prescription
14,055
380 (13,675)
Referrals made
201
6 (195)
Med3s Issued
128
9 (119)
Administrative communications issued (Letters/Email)
1,104
130 (974)
Text Messages Sent and Received
1,431
438 (993)
Total digital requests submitted to practice
1,029
47 (982)
Appointments – Total
2,208
-68 (2,276)
Appointments – Seen
2,016
(91%)
(91%)
-77 (2,093)
Appointments – DNA
192
(9%)
(9%)