Total number of calls the the surgery
3,607
104 (3,503)
Number of calls answered within two minutes
2,150
553 (1,597)
Total Number of calls abandoned
459
48 (411)
Items issued via prescription
13,108
-838 (13,946)
Referrals made
250
– 93 (343)
Med3s Issued
114
-13 (127)
Administrative communications issued (Letters/Email)
1,108
-151 (1,259)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
679
-59 (738)
Appointments – Total
2,657
-405 (3,062)
Appointments – Seen
2,484
(93.489%)
(93.489%)
429 (2,913)
Appointments – DNA
173
(6.511%)
(6.511%)