Total number of calls the the surgery
4,807
1,359 (3,448)
Number of calls answered within two minutes
1,116
-159 (1,275)
Total Number of calls abandoned
892
-222 (1,114)
Items issued via prescription
14,545
972 (13,573)
Referrals made
217
53 (164)
Med3s Issued
134
24 (110)
Administrative communications issued (Letters/Email)
1,170
235 (935)
Text Messages Sent and Received
17
-28 (45)
Total digital requests submitted to practice
947
264 (683)
Appointments – Total
2,387
154 (2,233)
Appointments – Seen
2,219
(92.962%)
(92.962%)
143 (2,076)
Appointments – DNA
168
(7.038%)
(7.038%)