Total number of calls the the surgery
3,330
-284 (3,614)
Number of calls answered within two minutes
3,297
295 (3,592)
Total Number of calls abandoned
1,016
-48 (1,016)
Items issued via prescription
13,030
-1,532 (14,562)
Referrals made
255
6 (249)
Med3s Issued
121
-21 (142)
Administrative communications issued (Letters/Email)
992
20 (972)
Text Messages Sent and Received
518
-1,127 (1,645)
Total digital requests submitted to practice
968
-81 (1,049)
Appointments – Total
2,195
-432 (2,627)
Appointments – Seen
2,017
(92%)
(92%)
-401 (2,418)
Appointments – DNA
178
(8%)
(8%)