Total number of calls the the surgery
3,942
-865 (4,807)
Number of calls answered within two minutes
1,008
-108 (1,116)
Total Number of calls abandoned
1226
334 (892)
Items issued via prescription
12,908
-1637 (14,545)
Referrals made
226
9 (217)
Med3s Issued
122
-12 (134)
Administrative communications issued (Letters/Email)
996
-174 (1,170)
Text Messages Sent and Received
209
192 (17)
Total digital requests submitted to practice
837
-110 (947)
Appointments – Total
2,217
-170 (2,387)
Appointments – Seen
2,025
(91.34%)
(91.34%)
-197 (2,219)
Appointments – DNA
192
(8.66%)
(8.66%)