Total number of calls the the surgery
3,448
-773 (4,221)
Number of calls answered within two minutes
1,275
-356 (1,631)
Total Number of calls abandoned
1,114
-162 (1,276)
Items issued via prescription
13,573
-665 (14,238)
Referrals made
164
-65 (229)
Med3s Issued
110
-12 (122)
Administrative communications issued (Letters/Email)
935
13 (922)
Text Messages Sent and Received
45
45 (0)
Total digital requests submitted to practice
683
-153 (836)
Appointments – Total
2,233
-749 (2,982)
Appointments – Seen
2,076
(92.969%)
(92.969%)
-654 (2,730)
Appointments – DNA
157
(7.031%)
(7.031%)