Total number of calls answered
2,661
393 (2,268)
Number of calls answered within two minutes
1,054
311 (743)
Total Number of calls abandoned
1,066
587 (479)
Items issued via prescription
13,661
-989 (14,650)
Referrals made
208
-23 (231)
Med3s Issued
125
-17 (142)
Administrative communications issued (Letters/Email)
838
-310 (1,148)
Text Messages Sent and Received
1,016
-241 (1,257)
Total digital requests submitted to practice
861
-157 (1,018)
Appointments – Total
1,988
-348 (2,336)
Appointments – Seen
1,809
(91%)
(91%)
-345 (2,154)
Appointments – DNA
179
(9%)
(9%)