Total number of calls the the surgery
4,251
644 (3,607)
Number of calls answered within two minutes
1,969
-181 (2,150)
Total Number of calls abandoned
657
198 (459)
Items issued via prescription
14,654
1546 (13,108)
Referrals made
260
10 (250)
Med3s Issued
108
-6 (114)
Administrative communications issued (Letters/Email)
950
-158 (1,108)
Text Messages Sent and Received
0
-0 (0)
Total digital requests submitted to practice
703
24 (679)
Appointments – Total
2,746
89 (2,657)
Appointments – Seen
2,572
(93.664%)
(93.664%)
88 (2,484)
Appointments – DNA
174
(6.336%)
(6.336%)