Total number of calls answered
3,490
-76 (3,566)
Number of calls answered within two minutes
3,427
-89 (3,516)
Total Number of calls abandoned
1,411
230 (1,181)
Items issued via prescription
13,810
-113 (13,923)
Referrals made
223
-29 (252)
Med3s Issued
127
-7 (134)
Administrative communications issued (Letters/Email)
930
-79 (1,009)
Text Messages Sent and Received
719
-2,739 (3,458)
Total digital requests submitted to practice
940
-126 (1,066)
Appointments – Total
2,089
-402 (2,491)
Appointments – Seen
1,868
(89%)
(89%)
-456 (2,324)
Appointments – DNA
221
(11%)
(11%)