Dulais Valley Primary Care Centre

Dulais Road, Seven Sisters, Neath Port Talbot, SA10 9EY

Online: Contact Us Online
Telephone: 01639 701 660 ( Out of Hours: 111 )

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Appointments

The practice operates a full triage system. Your request will be added to AskMyGP for review by our experienced clinicians. Each request is prioritised based on clinical urgency. A member of our practice team will contact you back either to offer an appointment or to give further advice following input by the clinicians. 

Please note that we cannot give specific times as to when you will be contacted by our GPs or nurses. Please make sure you keep your telephone with you, and you check your emails for messages from AskMyGP. 

We advise you continue to check this website as COVID-19 restrictions are relaxed. Clinic announcements will be presented here as and when they are permitted to resume. 

For non urgent queries, such as headaches, sore throats and a variety of other common problems, please check the Common Ailments Scheme page for more information. 

How can we help you?

  1. Call or get help online now NHS 111 Wales
  2. Get fast help from a Pharmacist
  3. Consult with your Doctor online with askmyGP
  4. Book an appointment on the telephone on 01639 701 660

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NHS 111 Wales

NHS 111 Wales

Check your symptoms, visit NHS 111 Wales online.

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Calls from landlines and mobiles cost 2p per minute, this will be in addition to the telephone providers access charge. 111

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Get fast help from a Pharmacist

Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.

Emergencies, Injuries and When the Surgery is Closed

Information on what to do when the surgery is closed, or if you have an urgent medical problem, can be found on our Urgent Problems and Out of Hours page.

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Chaperones

Our practice is committed to putting patient’s at ease whenever possible and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor / nurse.

All chaperones are members of staff who are trained to carry out this role. They are trained in patient confidentiality.

It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between doctor / nurse and patient, we would at all times wish you to feel able to ask for a chaperone should you require it.

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Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

  1. By Telephone:
    Please call us on 01639 701660.
  2. By AskMyGP
  3. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.