Patients, who feel they are too ill to attend surgery, may request a home visit, by telephoning Dulais Valley Primary Care Centre on (01639) 700203/701660.
The doctors will arrange a home visit for a patient where the Medical Condition of the patient is so severe that they are unable to attend surgery.
Please telephone the receptionist, if possible before 10:30, if you think you need a home visit. You will be asked for details of the patient’s problem to allow the doctor to assess how urgently the patient needs to be seen.
Patients requesting a home visit will be contacted by the doctor to further assess their problem and offer advice. Occasionally in severe cases such as a collapse or a suspected heart attack, an immediate emergency ambulance will be advised.
Our reception staff have been trained to recognise an emergency that requires an emergency ambulance and may suggest this to the caller. Our reception staff have also been trained to recognise urgent problems and will alert the doctor if needed, disturbing the doctor in surgery if necessary.
Please remember that three patients can normally be seen in the time that it takes a doctor to do a home visit. This privilege is therefore not to be abused.
We do not consider lack of transport sufficient reason to request a home visit. A relative, friend or taxi can often bring the patient to surgery to attend an urgent appointment.